Resolving Problems

ECU is a large complex university and we want you to have a rewarding experience. ECU’s motto is “servire” meaning “to serve.” It’s a mission we take seriously. We know that although our staff is second to none in supporting students, sometimes things happen. We are sorry when they do and will do our best to provide guidance. The resources below are listed so that you may find the right office, the right person that can assist you. Feel free to email us at if you have questions or concerns.

Academic Concerns

In most instances a student should begin by talking with the faculty member. If this discussion proves unsatisfactory the student may wish to discuss the issue with the department chair/director. If consultation with the department chair/director does not resolve the issue the student can contact the appropriate dean of the college.

Grade Appeal Procedure

The goal the grade appeal policy is to establish a clear, fair process by which students can contest a course grade that they believe has been awarded in a manner inconsistent with university policies or that has resulted from calculation errors on the part of the instructor. Click here for more details.

Graduate Students, please see the Graduate Catalog.

Office of the Dean of Students

The Office of the Dean of Students can provide guidance to a student who believes that there is reason to make an inquiry or complaint. The Dean of Student’s office can assist the student by helping the student determine the nature of the complaint and/or the appropriate faculty or staff member or department to discuss/receive the initial complaint. Contact the Dean of Students for details on the process.

Refunding of Tuition and Fees

If the student wishes to appeal, the process must be initiated in writing to the Tuition Refund Appeals Committee and the written appeal can be submitted to